Having support for your purchased item means that we will be available to you to iron out any potential issues you have in using the item.
The item includes support for 6 months from the purchase date. If you’re about to purchase the item, you’ll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.
Answering questions about how to use the item Answering technical questions about the item (and included third-party assets) Help with defects in the item or included third-party assets Item updates to ensure ongoing compatibility and to resolve security vulnerabilities Updates to ensure the item works as described and is protected against major security concerns Included version updates for all items
Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting us to see if we privately offer a paid customization service.
Installation of the item
Hosting, server environment, or software
Help from authors of included third-party assets
To help our customers, we constantly stay in touch with them if they need any assistance regarding our product. We offer our customer support from
Mon – Sat: 11 am to 7 pm (IST)
Mon – Sat: 5.30 am to 1.30 pm (UTC)
Typically we reply to our customers for all the questions and queries within 24-48 hours of time via comments, support forums, or emails.